Quality Initiatives

English Australia prepares Guides to Best Practice in ELICOS (Best Practice Guides), collating information provided by member institutions who represent the full spectrum of provider types, purposes and locations in Australia, and incorporating current TESOL research.

Main Goals

With its overall strategic plan of providing leadership in raising professional standards within English Australia member colleges, English Australia develops these Best Practice Guides to achieve five main goals:

  1. To ensure that English Australia member colleges are encouraged to reflect on how they deliver quality programs and service to international students;
  2. To support English Australia member colleges in the development of their policies, practices and procedures;
  3. To provide a benchmarking tool for member colleges;
  4. To reassure English Australia member colleges that they are part of a community of best practice; and
  5. To instil confidence in all stakeholders who have dealings with English Australia member colleges.


The Best Practice Guides are are available to members of English Australia as a benefit of membership of the association.

Best Practice Guides for Member Colleges

The following Best Practice Guides are available to staff at English Australia member colleges:

  • Online ELICOS Delivery (2022) – Open access, supported by the Australian Department of Education, Skills and Employment
  • International Student Safety (2019) – Open access, sponsored by Study NSW, Bupa, Study Melbourne
  • Delivering on the Student Experience: Outcomes of the 2018 English Language Barometer (2018)
  • International Student Mental Health (2018) – Open access; sponsored by Study NSW and Allianz Global Assistance
  • Delivering on the International Student Experience: Outcomes of the 2018 English Language Barometer
  • Direct Entry Programs (2017) and its Supplement in Moderation and Validation of Direct Entry Programs (2017)
  • Managing Professional Development in ELICOS (2015)
  • Monitoring Student Satisfaction (Updated 2014)
  • Monitoring Student
  • Progress (Updated 2014)
  • Providing Student Support Services (2009)
  • Disaster Management (2012)


A one-page summary of each Guide is available at the bottom of this page.
The complete Guides are also available at the bottom of this page. Member college staff must be logged in to view and access the complete Guides.

Best Practice Guides for Member Colleges

ELICOS courses are closely aligned to the needs of the students. The main courses offered in Australia are as follows:

TitleDateDescriptionDescription
Guide to Good Practice in Online ELICOS Delivery6/05/22Open access - no password neededNON MEMBER ACCESS
GUIDE TO BEST PRACTICE IN INTERNATIONAL STUDENT SAFETY16/10/19Open access - no password neededNON MEMBER ACCESS
Delivering on the Student Experience: Outcomes of the 2018 English Language Barometer31/10/18Open access - no password neededNON MEMBER ACCESS
Guide to Best Practice in International Student Mental Healtht15/07/18Open access - no password neededNON MEMBER ACCESS
Guide to Best Practice in 'Direct Entry' Programs Summaryt17/06/17Guide to Best Practice in 'Direct Entry' Programs summaryNON MEMBER ACCESS
Guide to Best Practice in Managing Professional Development in ELICOS Summary30/11/16Guide to Best Practice in Managing Professional Development in ELICOS SummaryNON MEMBER ACCESS
Guide to Best Practice in Monitoring Student Progress SUMMARY26/03/14Summary of content and key features of the English Australia Guide to Monitoring Student Progress.NON MEMBER ACCESS
Delivering on the International student experienceFULL GUIDEGuide to interpreting the English Language Barometer and using it to improve the student experience.MEMBER ACCESS ONLY
Guide to Best Practice in Direct Entry ProgramsFULL GUIDEGuide to Best Practice in 'Direct Entry' Programs summaryMEMBER ACCESS ONLY
Supplement in Validation and Moderation of Direct Entry ProgramsFULL GUIDESupplement in Validation and Moderation of Direct Entry ProgramsMEMBER ACCESS ONLY
Guide to Best Practice in Managing Professional DevelopmentFULL GUIDEGuide to Best Practice in Managing Professional Development in ELICOSMEMBER ACCESS ONLY
Guide to Best Practice in Monitoring Student ProgressFULL GUIDEThis Guide identifies and exemplifies good practice across the English Australia membership in the area of monitoring student progress.MEMBER ACCESS ONLY
Guide to Best Practice in Monitoring Student SatisfactionFULL GUIDEThis Guide identifies and exemplifies good practice across the English Australia membership in the area of monitoring student satisfaction.MEMBER ACCESS ONLY
GUIDE TO BEST PRACTICE IN MANAGING THE EFFECTS IN NATURAL DISASTERS SUMMARYFULL GUIDEThe aim of this Guide is to outline key features of best practice in managing the effects of natural disasters used by staff at English Australia colleges, in particular principal administrators responsible for budget decisions, and academic managers responsible for staff and student safety.MEMBER ACCESS ONLY
GUIDE TO BEST PRACTICE IN MANAGING THE EFFECTS IN NATURAL DISASTERS
Guide to best practice in Direct Entry ProgramsFULL GUIDEGuide to Best Practice in 'Direct Entry' ProgramsMEMBER ACCESS ONLY

Contact

Researchers and government bodies may contact the English Australia PD Manager, Sophie O’Keefe, for access.

Members wanting support in complaints handling procedures will find a useful document on the website of the Overseas Student Ombudsman together with brochures that may be given to students.
Please note, with the exception of the Mental Health Guide which is open-access, to view the FULL VERSION of the GUIDES, member college staff must be logged in. When not logged on only the Guide summaries will be available.

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