Best Practice Guides

English Australia prepares Guides to Best Practice in ELICOS (Best Practice Guides), collating information provided by member institutions who represent the full spectrum of provider types, purposes and locations in Australia, and incorporating current TESOL research.

With its overall strategic plan of providing leadership in raising professional standards within English Australia member colleges, English Australia develops these Best Practice Guides to achieve five main goals:

To ensure that English Australia member colleges are encouraged to reflect on how they deliver quality programs and service to international students;
To support English Australia member colleges in the development of their policies, practices and procedures;
To provide a benchmarking tool for member colleges;
To reassure English Australia member colleges that they are part of a community of best practice; and
To instil confidence in all stakeholders who have dealings with English Australia member colleges.

The Best Practice Guides are are available to members of English Australia as a benefit of membership of the association.

The following Best Practice Guides are available to staff at English Australia member colleges:

Online ELICOS Delivery (2022) – Open access, supported by the Australian Department of Education, Skills and Employment
International Student Safety (2019) – Open access, sponsored by Study NSW, Bupa, Study Melbourne
Delivering on the Student Experience: Outcomes of the 2018 English Language Barometer (2018)
International Student Mental Health (2018) – Open access; sponsored by Study NSW and Allianz Global Assistance
Delivering on the International Student Experience: Outcomes of the 2018 English Language Barometer
Direct Entry Programs (2017) and its Supplement in Moderation and Validation of Direct Entry Programs (2017)
Managing Professional Development in ELICOS (2015)
Monitoring Student Satisfaction (Updated 2014)
Monitoring Student Progress (Updated 2014)
Providing Student Support Services (2009)
Disaster Management (2012)

A one-page summary of each Guide is available at the bottom of this page.
The complete Guides are also available at the bottom of this page. Member college staff must be logged in to view and access the complete Guides.

Researchers and government bodies may contact the English Australia PD Manager, Sophie O’Keefe, for access.
Members wanting support in complaints handling procedures will find a useful document on the website of the Overseas Student Ombudsman together with brochures that may be given to students.
Please note, with the exception of the Mental Health Guide which is open-access, to view the FULL VERSION of the GUIDES, member college staff must be logged in. When not logged on only the Guide summaries will be available.

Good Practice Guides

ELICOS courses are closely aligned to the needs of the students. The main courses offered in Australia are as follows:

Title	Date	Description
	6/05/22	Open access – no password needed
	16/10/19	Open access – no password needed
	31/10/18	Open access – no password needed
	15/07/18	Open access – no password needed
	17/06/17 Guide summary	Guide to Best Practice in ‘Direct Entry’ Programs summary
	30/11/16 Guide summary	Guide to Best Practice in Managing Professional Development in ELICOS Summary
	26/03/14 Guide summary	Summary of content and key features of the English Australia Guide to Monitoring Student Progress.
	FULL GUIDE MEMBER ACCESS ONLY	Guide to interpreting the English Language Barometer and using it to improve the student experience.
	FULL GUIDE MEMBER ACCESS ONLY	Guide to Best Practice in ‘Direct Entry’ Programs summary
	FULL GUIDE MEMBER ACCESS ONLY	Supplement in Validation and Moderation of Direct Entry Programs
	FULL GUIDE MEMBER ACCESS ONLY	Guide to Best Practice in Managing Professional Development in ELICOS
	FULL GUIDE MEMBER ACCESS ONLY	This Guide identifies and exemplifies good practice across the English Australia membership in the area of monitoring student progress.
	FULL GUIDE MEMBER ACCESS ONLY	This Guide identifies and exemplifies good practice across the English Australia membership in the area of monitoring student satisfaction.
	FULL GUIDE MEMBER ACCESS ONLY	The aim of this Guide is to outline key features of best practice in managing the effects of natural disasters used by staff at English Australia colleges, in particular principal administrators responsible for budget decisions, and academic managers responsible for staff and student safety.
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	FULL GUIDE MEMBER ACCESS ONLY	Guide to Best Practice in ‘Direct Entry’ Programs